Privacy Policy

Scope and accountability

This policy describes how STRATAVANTIQ Technologies Inc. (“STRATAVANTIQ,” “we,” “us” or “our”) collects, uses, discloses, retains and protects personal information through this website and related business communications.

STRATAVANTIQ operates across Canada, excluding Quebec at this time, and in selected United States markets. Our privacy practices are guided by applicable Canadian private-sector privacy laws, including Alberta’s Personal Information Protection Act. Applicable privacy requirements may vary according to a person’s location and the nature of an interaction.

The Office of the Executive Vice President, Privacy & Compliance is responsible for overseeing this policy and STRATAVANTIQ’s privacy practices.

Information we collect

We collect information that individuals choose to provide when they contact us, request a consultation or demonstration, request a site risk assessment, download information, register for website or company updates, or otherwise communicate with STRATAVANTIQ.

This may include a name, business email address, telephone number, company name, company and project locations, areas of interest, project details, communication preferences, and the content of correspondence. We may also collect basic technical information needed to operate and secure the website, such as an IP address, browser or device information, submission time, referring page and security logs.

We do not knowingly collect more information than is reasonably necessary for the identified purpose.

How we use personal information

We may use personal information to respond to enquiries; provide requested information, demonstrations, consultations or assessments; prepare proposals; deliver and support services; manage customer and business relationships; improve our website and operations; protect the security and integrity of our systems; meet legal and regulatory obligations; and maintain appropriate business records.

Where consent or another lawful basis permits, we may also use contact information to send service, sales, company and marketing communications that we believe may be relevant. We do not sell personal information.

Consent and electronic communications

We seek meaningful consent where required and explain the purpose for collecting personal information at or before the time of collection. Consent may be express or implied, depending on the sensitivity of the information, the circumstances and applicable law.

Marketing consent is optional and is not required to submit a business enquiry. Individuals can unsubscribe from commercial electronic messages using the link provided in a message or by contacting us. We will process withdrawal requests promptly and within applicable legal time limits. Withdrawal does not affect processing already completed and may be subject to legal or contractual restrictions.

Service providers and processing locations

STRATAVANTIQ may use service providers to operate its business, manage enquiries, store records, communicate and provide website functionality. Current providers may include ClickUp, Jotform and Microsoft 365. These providers receive only the information reasonably required to perform their services and are expected to protect it under appropriate contractual, organizational and technical safeguards.

Some providers or their subcontractors may store or process personal information outside the province or country where it was collected, including in the United States or other jurisdictions selected through the relevant account configuration. Information processed outside Canada may be subject to the laws and lawful access requirements of that jurisdiction.

Specific hosting locations can vary by provider, service, account plan and configuration. Individuals may contact our Privacy Office for information about the service providers used in relation to their information and the applicable processing locations.

STRATAVANTIQ is considering, but does not currently use, HighLevel as part of its website or customer relationship workflow. Google Analytics and advertising or campaign-tracking technologies are also not currently active on this temporary website. If these tools are introduced, we will update our notices, consent choices and this policy as required before or when they are activated.

Retention and disposal

We retain personal information only as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, contractual, security and business requirements.

• Unconverted website enquiries are generally retained for up to 24 months after the last meaningful interaction.
• Community and marketing registrations are retained while a person remains subscribed. After an unsubscribe request, we may keep a limited suppression record so the person is not added back to a marketing list.
• Customer, proposal, contract and transaction records may generally be retained for seven years, or longer where required by law or an active contractual obligation.
• Security and server logs are generally retained for up to 12 months unless they are required to investigate an incident or support a legal claim.
• Deleted information may remain in protected backups until it is removed through the normal backup cycle, generally within 90 days.

Where personal information is used to make a decision that directly affects an individual, it will be retained for at least the period required by applicable law. When information is no longer required, it is securely deleted, destroyed or anonymized.

Access, correction, deletion and withdrawal

Subject to applicable law, individuals may request access to personal information held about them, ask for inaccurate or incomplete information to be corrected, withdraw consent, object to certain uses, or request deletion or anonymization.

A request should be sent in writing to privacy@stratavantiq.com and include the person’s name, contact information and enough detail to locate the relevant records. We may request reasonable proof of identity before disclosing, correcting or deleting information.

We aim to acknowledge a request within five business days and respond within 30 calendar days. Where Alberta’s Personal Information Protection Act applies, we will respond within its 45-day period unless a permitted extension is necessary. We ordinarily do not charge a fee. If a fee is permitted and necessary, we will explain it in advance.

If verified information is inaccurate, we will correct it where appropriate. If we cannot complete a request because information must be retained for legal, contractual, security or legitimate business reasons, we will explain the reason and the available options. Individuals may also raise a privacy concern with the Office of the Information and Privacy Commissioner of Alberta.

Safeguards and website use

We use administrative, technical and physical safeguards appropriate to the sensitivity of the personal information we handle. These measures are intended to reduce the risk of unauthorized access, collection, use, disclosure, copying, modification, loss or disposal. No website, transmission or storage system can be guaranteed to be completely secure.

This website is intended for business and organizational audiences and is not directed to children. We do not knowingly collect personal information from children through the website.

Our website may link to third-party websites or documents. Their privacy practices are governed by their own policies, and STRATAVANTIQ is not responsible for those practices.

Changes to this policy

We may update this policy as our services, providers, technologies or legal obligations change. The current version will be posted on this page with a revised effective date. Material changes may also be communicated through another appropriate notice.